Refund policy

We want you to be glad you bought this book. If something's wrong, email us at support@shoppollux.com with your order number and we'll make it right.

Digital Book and Digital Toolkit

  • If a file won't open: email us and we'll fix it or send you a new download link. This is always covered, with no time limit.
  • If it's not what you expected: email us within 7 calendar days of purchase for a full refund. Digital files can't be sent back, so this runs on trust. We trust you'll only ask if the book truly wasn't for you, and we'll take your word for it.
  • If you bought the wrong edition: email us within 7 calendar days. We'll refund the difference if you meant to buy a cheaper edition, or help you switch to the one you wanted.

Physical Book

Each copy is printed to order just for you, so we can't accept returns for a change of mind, except where the law in your country gives you that right (see "EU and UK buyers" below).

  • If your copy arrives damaged or misprinted: email us a photo within 7 calendar days of delivery. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the damaged copy back.
  • If your order doesn't arrive: see our Shipping Policy. If it's lost in transit, we'll reprint and resend it at no cost, or refund you in full.

The digital Toolkit and gift card that come with the Physical Book are yours to keep in every case.

 

EU and UK buyers

If your Physical Book is delivered to the European Union or the United Kingdom, you can cancel within 14 calendar days of delivery for any reason. Email us first, then return the book unused and in its original condition. Return postage is paid by the buyer. We'll refund you within 14 calendar days of receiving it.

For digital downloads, your right to cancel ends once the download has started, because the content has already been delivered.

 

How refunds work

Once your refund is approved, we'll send it to your original payment method within 14 business days. Your bank or card provider may take a few extra days to show it.

You'll be refunded the amount you actually paid, after any discount. Only the person who paid for it will be able to request for a refund.

 

Questions

Email support@shoppollux.com. A real person reads every message, and we usually reply within 1–3 business days.